If it is an emergency
If you or someone else is in immediate danger, call 999 now. SORTED is not an emergency service and cannot dispatch help.
The SOS button
The red SOS button is on every screen. Tapping it opens one-tap links to trusted services including 999, NHS 111, Samaritans, Shelter, and SHOUT. These links work even if you have no mobile data, as long as you have signal for calls or texts.
Mind & Wellbeing tools
The breathing tool, routine guides, and mood check-in are here to help you steady yourself. They are not counselling or crisis support. If you are struggling, please contact one of the services in the SOS menu or speak to your GP.
Personal Adviser check-in
You can send a quick "I am okay" or "I need a chat" message to your PA from the home screen. This only works if you have chosen to share with your PA in Postbox → Your account.
Reporting a concern
If you see something harmful inside the app, or you are worried about another user, tell your PA, your council's safeguarding team, or the police. You can also send us a message through our Contact us page.
Useful numbers
- Emergency: 999
- NHS 111 (urgent medical advice): 111
- Samaritans (24-hour listening): 116 123
- SHOUT (crisis text): text SHOUT to 85258
- Shelter (housing advice): 0808 800 4444